This is our Refund and Returns Policy for Pooja Vatika.
Overview
Our refund and returns policy lasts 7 days for non-perishable items. If 7 days have passed since delivery, we can’t offer you a full refund or exchange. Due to the nature of our products (plants, succulents, and puja samagri), some items are not eligible for return as detailed below.
To be eligible for a return, your item must be unused, in its original condition, and in the original packaging (where applicable).
Several types of goods are exempt from being returned. Perishable and consumable goods such as flowers, incense, prasad, puja samagri once opened, and live plants that have been unpacked or watered cannot be returned. We also do not accept products that are intimate, sanitary, or hazardous in nature.
Additional non-returnable items:
- Live plants and succulents (once delivered in good condition)
- Opened or used puja samagri
- Gift cards
- Sale or clearance items
To complete your return, we require a receipt, order number, or proof of purchase.
There are certain situations where only partial refunds are granted:
- Any item not in its original condition, damaged, or missing parts for reasons not due to our error
- Any item returned more than 7 days after delivery
- Plants damaged due to customer mishandling after delivery
Damaged or Defective Items
Since plants are living products, please inspect your order immediately upon delivery. If your plant or product arrives damaged, wilted, or defective, please contact us within 24 hours of delivery with clear photos/videos of the item and packaging. We will offer a replacement or refund based on our assessment.
Refunds
Once your return or damage claim is received and inspected, we will send you an email to notify you that we have received your item or claim. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and credited to your original method of payment within 7–10 business days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your bank or card provider, as it may take some time before your refund is officially posted.
If you’ve done all of this and still have not received your refund, please contact us at Poojavatika81@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged upon delivery. To request an exchange, email us at Poojavatika81@gmail.com within 24 hours of delivery with your order details and photos of the item.
Shipping Returns
If a return is approved for a non-perishable item, you may be asked to send it to: Geeta Vatika Rd, Asuran Chowk, Gorakhpur, Uttar Pradesh – 273012.
You will be responsible for paying your own shipping costs for returning your item, unless the item was damaged or defective due to our error. Shipping costs are non-refundable.
Live plants and perishable puja samagri are not eligible for return shipping under any circumstance due to their nature.
Need Help?
Contact us for questions related to refunds and returns:
- Email: Poojavatika81@gmail.com
- Phone: +91 9935582504
- Address: Geeta Vatika Rd, Asuran Chowk, Gorakhpur, Uttar Pradesh – 273012